AutoNation Ford Littleton
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Dealership Service Review
service Rating
3 hour oil change - no oil rotation
Written byon 02/09/2023
I pre-scheduled a time to get my 2nd oil change service on my bronco. When I arrived I was planning on just waiting for the oil change to be completed but was told it would take 2 hours. I waited 2 hours and then was told they still hadn't started the service so it would be another 45-minutes. After 3 hours I get in my Bronco and notice that they haven't rotated the tires or even topped them off with air. Who knows if they even did the oil change at this point.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kate Bake on 02/11/2023
Dealer Response
Hello Chris, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6106 to discuss what we can do to help.
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