AutoNation Ford Littleton
Dealership Service Review
I bought a used 2017 Ford Focus from AutoNation in October. Purchased the extended warranty, and in April it had radiator issues. Had to take it all the way to Littleton because they said that was the only place that could do warranty work. Limped it down there on a Monday night. My service advisor said that they probably wouldn’t even be able to look at it until the end of the week. Thursday he texts me and says that they might be able to look at it the next week. At that point I asked for a rental car (which is supposed to be covered in my platinum warranty) and he said they don’t have any rental cars. Well geee, what did I pay for? They were in no rush to work on it because it was warranty work. Then he texts me on the following Tuesday and says they replaced the radiator, but it also needs a radiator hose which is not covered by the warranty. That is going to be $175. The car was finally ready for pickup on Wednesday. They had the car eight days. For a 2017 to need a new radiator- obviously something was missed in there inspection before the car was sold. Learned the hard way not to buy or get service from AutoNation
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No