AutoNation Ford Littleton

Mitch on 03/26/2022

Hi Andrew/AutoNation Ford, Since my above comments, I have been waiting for an answer on my still broken audio system. I have sent emails and left numerous text and voicemail messages for Christina with zero response. I also sent an email to Moyer this week, your GM, but again no reply. Very disappointing. The truck is fortunately overall running fine although the audio system is not. As well, I had to replace a tire this week, and the service tech at Big O in Conifer came to show me the front driver’s side rim, with significant damage to the inside lip. Apparently, a previous person who drove the truck hit something very hard to cause damage like that. It's aluminum, the metal is stressed, and it is unable to be repaired. So now I also need to order and pay for a replacement rim. Of course, that problem could possibly have been missed during the vehicle "125 Point Certified Inspection" at your dealership, but it is very likely the cause noted on point #29 about "highway vibration". Seems the tech people would have checked tires and rims for this problem along with other potential causes. To make clear, I'm not implying it was ignored, just advising it is another unexpected defect showing up in this vehicle that I am having to deal with and pay for. Back to the audio system, the "125 Point Certified Inspection" notes at point 48 that the audio is inoperable. I was OK with that based on being told it would be fixed properly and promptly. Now almost 3 weeks; crickets. During the last time I was at the dealership to have the engine trouble repaired – which was the 2nd time I had to come in to try to fix that problem – while waiting there for a few hours, Christina again advised that "an audio shop will contact (me) this week to arrange having the system fixed". After I hadn't heard anything for a week, I sent a text to Christina to ask for the name of the shop, the contact person, and a contact phone number . . . I asked on two separate occasions by text message to her mobile phone, but as mentioned above I have received ZERO response. To close this lengthy complaint, I am a longtime faithful Ford customer, as are most of my family members and friends. I’ve owned Fords almost exclusively since I was in high school. I’m looking at my son’s Bronco in the driveway now. I'd like to be able to feel good about this purchase again, and to refer folks to AutoNation. But I'd be even more thrilled to have this problem fixed so I can stop using my time to try to chase this down. I'm not sure what else to do from this point except continue to file complaints. My email address is on my purchase documents. I would prefer to be contacted by email for now so I may continue to document this issue. Also, with due respect, I’d prefer to not speak/deal with Christina from this point. I hope we can get this fixed promptly and I thank you for your time and attention. Mitch

Andrew Newton on 03/18/2022

Hi Mitch, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!