AutoNation Chrysler Dodge Jeep Ram Southwest
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Oil change service appointment
Written byon 06/05/2019
I arrived on time; waited over 5-6 minutes before anyone acknowledged me, longer to be helped. I was told it would be an hour to an hour & a half wait. Yes, I had an appointment. Yes, they knew I was having to wait. When it had been an hour and forty minutes, I walked out to the service area and asked how much longer, as no one had come out to update me at all. As soon as I no longer have the Wave program on my Jeep, I will gladly NO longer be going to this dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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AutoNation Chrysler Dodge Jeep on 06/13/2019
Dealer Response
Valerie, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (303) 578-6099. We'd appreciate the chance to make your experience a positive one.
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