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AutoNation Chrysler Jeep West


16300 W Colfax Ave, Golden, CO 80401 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (27) No (1)
Service Rating
Recommend:
Yes (38) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrifying
Written by Amin.Mud on 07/05/2023

My $50,000 vehicle has been un-drivable since February of this year (5 months) I have an electrical issue whereby the vehicle will occasionally start with all the dash lights on, including the check engine light. Part of the issue is that the vehicle turns on the service shifter this means that I cannot shift out of P. So I am effectively stuck wherever this happens and could potentially need a tow. The dealership is 4-5 weeks out in appointments. Each time I bring it in, they are unable to replicate the issue. This is fairly understandable in most cases, but it becomes suspicious when It takes me 6 starts on the day I bring the vehicle in and they have it for 2 weeks "unable to replicate" then the issue magically resurfaces the day I get it back. At one point the recommendation was to replace the windshield which had a crack in It. I did take their advice on that and of course that was likely just a sales play. This is the second major issue I've had with the vehicle. The first issue I had was the exact same experience with how incompetent they were. I literally had to get on the phone with the tech and tell him what the TSB number was for that issue before he figured it out. Months later the issue became the Track Bar Weld Recall. I filed a complaint with Stellantis and have been sharing all of my correspondence with them. I've been to other dealerships while on road trips and it is a completely different experience. There is a terrifying operation at AutoNation Golden,CO.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Abbott Carter on 07/07/2023
Dealer Response
Hello Amin, thank you for taking the time to leave us feedback. Please call our General Manager at (303) 578-6104 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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