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AutoNation Chrysler Jeep West


16300 W Colfax Ave, Golden, CO 80401 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (25) No (1)
Service Rating
Recommend:
Yes (37) No (2)
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Dealership Service Review

5 out of 5 starsservice Rating
Happy
Written by Steve S on 02/04/2023

My car had very serious and extensive issues that were very expensive to repair. It took quite a while to complete and I was happy to get the car back. I g was running great and we took it out for it’s first run of a 40 mile journey round trip. On the way back it died on the highway and it was quite the experience getting it off the highway and pushing it into a parking lot. Six cold hours later we finally got it towed home. Needless to say I was very distressed imagining the worst. This was on a Saturday so I had to wait until Monday to get it towed back to Auto Nation . Marek our service advisor was exceptional. He paid for the car to be towed to the shop to be diagnosed. After it was evaluated it turned out to be a bent valve— an inexplicable issue that neither I or they could explain. Imagine my concern just having spent a lot of money and wondering if I was in for an extra burden. To my elation Merek said that Auto Nation would take care of us knowing it could have gone the other way. I have nothing but praise and gratitude for this outcome and will buy my next car from them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Nora Sutter on 02/07/2023
Dealer Response
Hi Steve, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Chrysler Jeep West
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