AutoNation Buick GMC West
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Dealership Service Review
service Rating
Lack of communication
Written byon 12/07/2023
This is the second time I've brought my car in and no one bothered to give me an update before the shop closed for the night. On the whole, I've been satisfied with the quality of the work but the lack of communication is poor. I have to keep calling and chasing them for updates.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Chole Yates on 12/08/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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