AutoNation Buick GMC West

I have purchased 3 trucks from this dealership and I have had them serviced at there as well over the last 15 years. Recently I have had nothing but issues with the service department and it is sad to see. First, I have called multiple times to get a service appointment with no return call. Due to my loyalty I gave them another try and did get an appointment on 9-30-2021 to have my back brakes and rotors serviced (original pads and rotors made it 107,000 miles). The apt was at 8:30 and I arrived early and left my 2015 Sierra with them all day and let them know I needed it back that day. The day went by and I did not hear from the service advisor so I left a message and received no return call. After going through the main switchboard, I got a hold of the service advisor late in the day who told me he was working up an estimate for several items that needed attention. I asked if they had serviced the brakes as I had asked and they had not. I left the truck with them that day and asked that at the brakes be services as requested and that the truck be ready by afternoon the following day. The next day I called and same issues getting a hold of the service advisor who then told me the truck was being worked on, but he was not sure if it would ready by the end of the day. I had to leave the truck for another day and picked it up the next morning. The brakes pads were replaced and the rotors were turned (not replaced) and the brake fluid was changed as this was recommend. I then reviewed the service ticket and I had several questions about the costs for parts, labor and Misc charges that the service advisors could not explain at all. I asked for my inspection report, but the service advisor could not print it off. I asked about the other items that he mentioned needed attention and he said he emailed them to me, which he did not so I asked why they were not listed on the service ticket like they usually are. Again, no explanation. This is unacceptable to me. The next day I get a text message and email that I have a service appointment for April 8, 2022. (which I did not make). I am very disappointed with this visit and still have nothing to let me know about other service issues that need to be addressed. I have had good luck with GMC Sierras and typically keep them for 10 years.