AutoNation Buick GMC West

We purchased a 2011 Buick Enclave with less than five hundred miles as a used car from GO GMC WEST in July. The dealer is a mess when it comes to paperwork, customer service and money. First, they completely screwed up the paperwork for the title and had to mail forms out to us via FedEx weeks later to process the title. That was a minor inconvenience to what has happened since. We found out a couple weeks after purchase that the dealer eroneously charged us city sales tax in the amount of almost nine hundred bucks. We learned that our city does not charge city sales tax on vehicle purchases and called them to get the money refunded. This is when the fun begins. The check is in the mail. The check is in the mail. It is two months later and our credit union has neither the check or the title for this vehicle. It has been so long that we already have plates from the state and have the car registered, but we still are owed almost nine hundred bucks. My wife and I have called and called this dealership. It is the same runaround and unprofessionalism each time. Transfer to voicemail, no one answers the line in the first place, please hold and eventually the call is hung up. It seems like everyone there wants to pass the buck and continue to just blow us off. My wife asked what they were going to do to make this whole mess right. She was thinking at a minimum a free oil change or a discount on services might show they even cared. She was told it would be made right by paying us our money. We are over sixty days out and still don't have the money refunded. The credit union still has never received the title. Steer clear of this place. It is like calling a teenager on the phone and expecting an intelligent answer. Today I spent fifteen minutes calling over and again. First call was a transfer to voicemail. I asked for the general manager and they passed me to the voicemail of a salesman. Second call she asked me to hold while she looked up our information. That call lasted five minutes and was dropped while I was still on hold. Third call she acted like she never talked to me and wanted to know what I needed. I tried a couple more times and then just gave up for today. Do you want to deal with this sort of headache? Go see them and buy a car. Don't say you were not warned.