AutoNation Buick GMC West
Back to Sales Reviews
Dealership Sales Review
sales Rating
Good thing I got a good price. Experience was bad!
Written byon 06/11/2014
updated 06/10/2025
Was able to negotiate a good price on my new vehicle, but all other aspects of the experience were horrible. First, after emailing my interest and confirming a visit to the dealership to view the car (45 min each way from my house), the salesman told me that it was not there! He forgot to double check the inventory on the lot. I expressed interest in accessories as we were closing the sale and never received a follow up once the sale was final. Finally, they did not send my title information to the county and I was unable to get my license tags for my vehicle. Again, if I didn't get a good price, I would rate them a 1 star. Everything else has been a pain!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Showing 1 comment
Sort by:
autonation on 06/16/2014
Dealer Response
We regret that you had a negative experience with our sales department. We want all our customers to have a laid-back and stress-free buying experience, but are sorry to hear we didn't deliver on this promise. Please call our General Manager directly at (720) 836-7019 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Report