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AutoNation Buick GMC West


16400 W Colfax Ave, Golden, CO 80401 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (0)
Service Rating
Recommend:
Yes (13) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Avoid being scammed. This dealership is dishonest
Written by djx on 04/22/2011
updated 06/07/2025

This place is a total scam. After coming to an agreement on the price of a car with the manager Scott, he refused to honor the details of the deal that I had worked out with the salesman earlier in the negotiation. The mechanism that allowed the seat to lay flat in a station wagon was broken and the salesman told me that they would fix it. The manager stated that they would absolutely not fix it. The car was being sold "as is". He told me "It doesn't matter what the salesman told you." So much for the hours I spent talking over and test driving the car with the salesman. The price that I agreed I would pay was already a bit higher than I wanted to spend, and as soon as I agreed to his selling price he dictated the "as is" terms to me. His next sales tactic was to tell me that his GM felt that the car had been under priced and that they were going to raise the price by $1000 the next day so If I didn't take the car at that price, as is, it would be a thousand dollars more expensive the following day. When I called back the next day to discuss having the seat looked at to determine what additional expense might be associated with buying the car Scott told me that the car had gone up in price as he said it would. When I told him that I was going to write an unfavorable review of his dealership for having gone back on the terms of the deal we had worked out. He said "Oh, you think threatening me is going to make me want to sell you a car?" I didn't realize that I had to earn the privilege of buying a car from this dealership. Do not trust these people, and make sure that you get every detail of what you discuss in writing before you sign on the X or they will take you for a ride. Also watch out for the extremely shady high pressure sales tactics right before closing the deal.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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