Dellenbach Chevrolet
Dealership Service Review
This visit didn't cost me a dime. My last visit took an hour longer than stated so I was given a free oil change. Once again, they offered to wash the truck and didn't. Can't tell how many times this has happened. Don't offer if you don't plan on washing it! I will not be returning to Dellenbach though. I purchased a used vehicle off the B lot and was treated like a B rated person. This was my 4th Chevy truck bought from this dealership and I had sung their praises. Not any more. Bruce was rude and arrogant in his sale. Went to 'check' with the 'money' guy to see if they could accept my offer. Came back 15 minutes later stating that THEIR offer stood and they weren't budging. Just maybe your money guy should meet his prospective buyers before deciding what they weren't budging on. Believe me, I wish this wasn't my story but it is. Dellenbach was the only dealership in Fort Collins that I trusted. Have spoken to several friends that tell me I would like Markley. So the next time I purchase any vehicle, Markley is where I will start, then Denver, but I will not purchase another vehicle or use the service department from Dellenbach again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes