Dellenbach Chevrolet
Dealership Service Review
Took my equinox in as it was making a noise in the front end. Told it was tire noise. Explained they were new tires and the noise did not start with new tires. Called and told it was bearings in crank case and needed new crank case. They did the work under warranty. Picked it up and it started making an awful metal on metal and siren noise. Took it back and explained it did not make the noise before crank case repair. Was told it was just a coincidence. then was told it was a CV joint. Called GM after research on line. They laughed and reassured me it was not the CV joint. After several calls to several persons at Dellenbach, one brave soul finally admitted the shaft from the week to crank case was not reinstalled properly. Service person was extremely rude when I came back in with the noise. Asked to speak to Steve Dellenbach at least 5 times and he was always conveniently out of the office. If it were not for the fact the vehicle is under warranty, I would go elsewhere. I had the same car in 5 times for a tire that kept loosing air. They could never get it fixed and ended up at Firestone for a new set of tires. Have complained 4 times that I feel the transmission slips. They keep telling me it doesn't. I have finally filed a claim directly with GM. My advice to Dellenbach is quit lying to customers. With the ease of the internet it is very easy to get information and remember we can call General Motors directly and file complaints and claims when you won't do your job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No