John Elway Chevrolet

Made appointment for oil change, and Service Advisor Don tried to sell me $300 of additives, I settled for $45 worth of additives at the time of the call. Took the car for oil change on 2/11. I got the impression that Don and/or the mechanic tried to swindle me into a costly and unnecessary enginge repair. After about an hour being there, Don said the mechanic told him there is an oil leak and asked if I wold authorize $13 dye. Of course I authorized and added that I have Mechanical Breakdown insurance, that I would want to make sure any problems get taken care of (as an afterthought I believe Don understood that an inspector from insurance was a possibility). Don said the mecahnic wiped the leak area clean. I asked which side of the engine did he wipe? Don said he doesn't know. I told him to please ask the mechanic so I can keep an eye on it. He said he would. 10 minutes later, Don said the car is ready. I aksed again which part had the mechanic cleaned? He again said he didn't know. I asked to find out. He called the mechanic, and the mechanic said left front side. I thanked, and left with understanding that I would come back for them to check on the dye leak. But Don sent me away without trying to even arrange for a return to have the dye checked (there was no charge for the dye on my bill, so I even suspect they did not even put the dye in). When I got home, I noticed that the notes had two leaks reported: Break Line and Engine. I called Don back and he said that the Break Line comment was an error he just could not remove it. Something in the whole experience did not instill trust in Don and the mechanic (telling me abuot wiping a leak clean 1 hr after I was there, and in 10 minutes the care was ready, not following through about where the mechanic had actually wiped clean, the break line leak comment in the notes). Took the car to Bozarth Chevrolet on 2/14 and told them the whole story. Upon inspection they found the oil filter was loose, replaced the oil filter and did not charge me anything. So, the Elway mechanic who replaced the oil filter could not have noticed an oil leak upon inspection that is supposed to take place before touching the car (i.e., removing oil plug, filter, etc.). He knew there was an oil leak because it happened after replacing the filter, which means the car would have to be lowered from the rack and started. He couldn't tell the leak was from the loose filter he had just replaced? The leak was minor. That means he didn't have to wipe an entire side of the engine (Don said the oil was all over the place). Apropos, I never had any oil spots on my driveway, until after the Elway oil change on 2/11. Naturally, after Bozarth replaced teh filter on 2/14, I no longer get new oil spots (and I deliberately park in different spots to double check for oil leaks) . I would have never expected Grease Monkey (about whom many people complain) experience at an authorized dealer. And this is the 2nd negative experience with Elway Chevrolet. If this was football, the score would be Bozarth Chevrolet 21 : Elway Chevrolet 0.