Larry H. Miller Chrysler Dodge Jeep Ram 104th
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Dealership Service Review
service Rating
Worst Dealer Ever
Written byon 02/17/2025
So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5 business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Riley Smith on 07/07/2025
Dealer Response
JK, I’m so sorry to hear that your experience with us left you feeling this way. I understand how important good communication is, especially when you’re dealing with a service appointment and wanting to get your vehicle back on the road quickly. Your frustration is completely valid, and I’d like the opportunity to learn more so we can improve how we help our guests. If we haven’t had the chance to connect yet, please reach out so we can sort this out. - Andrew Keadle , General Manager, (720) 240-2008
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