Larry H. Miller Chrysler Dodge Jeep Ram 104th

I went in to the service and repair to fix my headlight. I had an appointment made for 7am. When I scheduled the appointment they failed to tell me that there was multiple Larry H Miller service centers located on 104th, so I initially ended up going to wrong location. I arrived a few min (no more than 10) late to find another customer was scheduled with the same representative at the same time. People who arrived without appointment where seen before me. I waited an hour standing and the last to be seen. It was frustrating, but even more so being 7 months pregnant and not having anywhere to sit. After my rental was situated (I also came in for a recall) and my car was in the shop for 3 days because they did not have a piece that they needed. However, before I was able to schedule the appointment I was required to call the parts department to ensure they had the required pieces. It was then phone tag with the assigned associate in getting an update on my vehicle for 3 days. On the final day (day before 4th of July) I had no phone call , as promised the day before. I called and the service department kept allowing the phone to ring and left me on long holds without ever answering again. At one point I called and they answered the phone and left it off the hook. I could hear their conversations as I waited. The associate who promised me a call ended up being out that day and had I not called And eventually just came in, I would not have had my vehicle the holiday weekend. Extremely frustrating to originally go from being quoted $170 to over a $1000 for a repair, to be paired with such horrible customer service.