Larry H. Miller Chrysler Dodge Jeep Ram 104th

I recently took my 2017 Chrysler 300 in for service. I figured I'd lump in a couple recall notices, a backup camera problem (warranty coverage! nice!), and an oil change. The service staff was fantastic - attentive and honest, and not pushy. They did suggest an oil change package - they didn't pressure me while I thought about it. Ended up going with it anyway - I could do it myself cheaper, but who's got that kind of time? Thanks to the recall notices I was given a loaner for the duration of the work. I gotta say the Jeep Wrangler was really fun to drive. But back on topic: The loaner was in good shape and they didn't make a big deal out of the whole process. Did the walkaround, gave em all the necessary documentation, the porter made their copies, and came back with the keys. Off we went! (Just as a side note: I loved that the paperwork said "No Offroading!" before I even knew I was getting a Jeep. Perfect comedic timing.) I also appreciated how detailed their work notes were - separate items for everything they worked on, notes about each item was resolved, all that jazz. The backup camera problem took a while to get sorted out, but I'm not surprised - electrical systems are finickey and the problem only ever showed up on cold days in the first place. That's a tricky problem to solve. Drop off and pick up both took a bit longer than I was hoping, but in both cases the staff seemed like they had more work to do than they had time to do it, which seemed a little unfair to put them through. And despite how much work they had, they still returned my car to me washed and cleaned better than I usually do it myself. To be more blunt: The only downsides I experienced were kinda long waits. And given how hard literally everyone I saw was working, the problem wasn't the staff - the problem was not having enough staff for the workload. This isn't a knock on anyone at the dealer, but I'm not really a fan of Chrysler's customer service survey expectations - anything less than a 10 is failure? I mean I get that everyone does it (even with Lyft and Uber, anything less than perfect gets the drivers in trouble!) but it's really unreasonable. Pros: - Very professional staff - Only as much paperwork as necessary - Very fun loaner vehicle in good shape - Convenient operating hours - Quick turnaround on the repair work Cons: - Chrysler's anything-less-than-10-is-failing system means you can't provide useful feedback through official channels. - Management needs to hire another couple people! Conclusion: I'm really happy with how my car was taken care of and how I was treated, and I really wish they had a few more employees so these stellar people can breathe.