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AutoNation Chevrolet North


7320 Broadway, Denver, CO 80221 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (18) No (3)
Service Rating
Recommend:
Yes (11) No (9)
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Dealership Service Review

1 out of 5 starsservice Rating
Pour service
Written by Shane Arnpriester on 08/14/2023

I bought a truck a month ago. As I was looking at it I noticed the coolant was low so I mentioned that it was low and they said they to off all their vehicles. They never filled it. When I got home I turned the truck off and had my girlfriend look at it and she tried to turn it on and it didn't turn over. Also the auto start/stop feature didn't work so i mentioned these thing to the dealership and they said to give them a call when I could drop it off so they could look at it. They said they would need it for one day originally. I dropped it off on Monday around 5:00pm. They said they would need it for a day or two this time to get it diagnosed. By Thursday I hadn't heard anything yet and I ended up trying to call and no one gave me any answers and said I would just have to go to the dealership to get any answers. Turns out the truck had the wrong battery in it which I have to pay out of pocket for a new one and I'm having to pay for a hose that connects to the thermostat because the technician didn't know if it was the thermostat leaking or the hose leaking. I will never go to this dealership again. Worst service I've ever experienced.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nancy Gorge on 08/16/2023
Dealer Response
Hi Shane, we are deeply disappointed by your experience at Autonation Chevrolet North. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6096 to discuss what we can do to help.
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