AutoNation Chevrolet North
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Technicians faking time spent on alignments to raise bill & joyriding
Written byon 07/31/2023
Car disappeared for a while from where the dealership put it in the backlot, tech apparently on a joyride when the car and tech were nowhere to be found. Trying to bill for extra time while the car sat forever in the Backlot, then forever on the alignment rack. Management couldn't find the tech, turned out he was testing another car & delaying printing out the alignment report to further make it look like it took forever. Finally adjusted to quoted price
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Theo Sanders on 08/04/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6096 to discuss what we can do to help.
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