AutoNation Chevrolet North
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Dealership Service Review
service Rating
rodger p murray
Written byon 03/03/2023
very unsatisfied with the overall service. first, had to wait 2 weeks for an oil change. second, arrived at the scheduled time, got checked in and was told it would be about 90 minutes for an oil change. third, after about 2 1/2 hours work was not completed. talked with service rep and he found out it would be another hour. finally was finished after 4 hours. doesn't make sense for a simple oil change should take 4 hours to complete. the service rep was very courteous and helpful. would give him high ratings for being new to the job.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Tammy Reed on 03/05/2023
Dealer Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (303) 578-6096 when you have a chance. Thank you, and we look forward to hearing from you.
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