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AutoNation Chevrolet North


7320 Broadway, Denver, CO 80221 (map)
Today closed
Sales Rating
Recommend:
Yes (13) No (0)
Service Rating
Recommend:
Yes (7) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
I wish they would stand by their word.
Written by Dominic Angel on 10/24/2019

So, I recently purchased a certified pre-owned vehicle on October 11th, I got to the dealership at 6pm and did not leave until 11pm that evening. This is a ridiculous amount of time for a car sale. Obviously a couple of workers had to stay after hours to get the paperwork and sale complete which I appreciate, but obviously at this time in the night I did not have a chance to completely look over the vehicle or all of its features. The next morning, I was looking it over and playing with the features in the car and noticed the front passenger side speaker was blown, the only reason I didn't notice during the test drive was because someone purposely faded all sound to the right side so none of the left speakers were on, as soon as I balanced the sound for both side you could here it and it sounded awful. I also noticed that the salesman and financing guy did not send me home with a registration for my temp tag. I also discovered that there was a second brand new key stashed in the car after I negotiated a second key in writing to make the sale. The worst part about this is my wife tried calling the day after to let all the issues be known and nobody called or texted her back. I did not here back from anyone at the dealership after multiple attempts to make contact until they noticed that during the after hours paper signing they missed 2 sheets, this took them almost a week to discover. Then I was bombarded with constant emails and calls until I got it taken care of. I explained these issues in length to a few different people who all said they would take care of it and call me back with some type of resolution and yet I have still not heard back from anyone at all. It will be 2 weeks tomorrow and I'll say this I will never buy from this company again after being treated like this. It's one thing to be lied to, but being ignored makes it even worse.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Sofia Peters on 10/29/2019
Dealer Response
Dominic, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (877) 202-8738 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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