Bob Penkhus Mazda At Powers

I have never been so disappointed. My husband and I went in to purchase a truck on October 7th. We were approved in what I now know is a scheme called YoYo financing which is legal but I question the morality. This means they approved us for nothing down with a payment range. They sent us out of the dealership and had us sign paperwork detailing the sale price and odometer reading and told us we would sign all the final paperwork on the next business day which would have been October 10th. That day came and went with no call from financing. Only one from the original salesmen telling us that in fact the truck we purchased had not been through the 128 point inspection that we had been promised repeatedly that it had. In fact we were told it was priced according to any flaws found during that inspection including a broken door handle. At that time we were told the inspection would occur when we came in for final paperwork. On October 23rd my husband called to inquire about the status of financing and the inspection. The Finance guy, John Day, informed him he was just about to call and schedule us to come in and sign. At that time my husband informed him of a noise that we were eagerly awaiting having looked at. John said he would speak with the sales manager about this and get back to him. Tues, October 17th we received a text message that read, "The sales manager does not want to spend money repairing the truck and we don’t want you to have to either, so just bring it back." No other options were offered and the 3 month, 3,000 mile warranty was not mentioned. Speaking with John a couple days later I was told he reported to the financing company the mechanical problem (that is not diagnosed just our mention) and therefore they will not finance the truck. After leaving a poor review I finally received a call back from the sales manager who had us come in and sit down with him. During this meeting on October 24th (almost three weeks after purchasing the truck) we were told that the issue was that we never secured financing without putting 8,000 dollars down…… From zero to 8,000? I expressed my complete disbelief and frustration with working with this dealership. In three weeks and many calls and text messages no one mentioned a problem with our financing only the truck itself. The sales manager told us he work as hard as he could to discount the truck, fix the issue (as long as it wasn’t catastrophic) and we would only have to put 3,000 down, again would have been nice to know this three weeks ago. He mentioned he would do that first thing in the morning, October 25th and once again I received no call back. Bait and switch at its best! No one at this dealership cares about individuals only making a buck. He mentioned repeatedly to me how many cars they sell in a month, well I don’t care about them and obviously the dealership doesn’t care about me. Do not buy a car here unless you have perfect credit I would avoid the yoyo and not leave with a car or truck without the financing finalized! Where no one buys just one, should be where no one should by one!