Bob Penkhus Mazda At Powers
Dealership Sales Review
went into the dealership looking for a used WRX I had located online. Adrienne was very friendly, helpful and I didn't feel pressured by her to buy the car on the spot. At one point I left to look at another vehicle at a different dealership and that salesperson made me feel like a prisoner. I left there as soon as I could to return to Adrienne and the Bob Penkhus team to purchase their vehicle. The vehicle had some paint issues, but the dealership agreed to apply touch up paint to fix the issues. After the purchase is where Adrienne and the Bob Penkhus team really shined. Within a few days of the purchase, I began to have serious issues with the clutch. Used vehicles are purchased as is and they no longer had any responsibility to me or the vehicle. They could have told me to pound sand, but instead they went ahead and paid for the vehicle to be towed. They had the vehicle for several days while they diagnosed and repaired the clutch and I never received a bill for any of it. I had simply reached out to Adrienne to get warranty information and instead received the best customer service I've ever received from any car dealership in the past. Adrienne has earned a customer for life and I recommend her and this Bob Penkhus location to anyone looking for a new/used car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes