AutoNation Toyota Arapahoe
Dealership Service Review
In August I brought my RAV4 Prime in for scheduled maintenance (invoice # 1780651). I was told by Nicole that I needed an alignment, so I asked how much it was. She said something like ~$149, and I said "that's too much--I can get it done for $80 near my house, and then get a military discount on top of that!" She said that she could do it for $89, so I said OK. Fast forward to 31 Oct, when I had the car in for prepaid scheduled service: Imagine my surprise when the service writer told me that I need to have the wheels aligned! I said that they had just been aligned in August by AutoNation. He came back and said that they had NOT been aligned, but needed to be. I told him NO, and I was VERY disappointed in AutoNation! I took the car to Brakes Plus, and they did it for $69!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No