AutoNation Toyota Arapahoe
Dealership Service Review
The purchasing process was relatively painless. However, getting the 2nd FOB was a pain. We arrived for the appointment to be told that it takes 1 1/2 hours to pair the FOB to the car. Not realizing it was such a huge a time consuming procedure we had to reschedule as we hadn't factored in 1 1/2 hours into our day. My wife returned on the rescheduled day and was then told it would take 2 hours to pair the FOB to the car. The extra 1/2 hour we have dubbed the "punishment" for having rescheduled last minute. They told her they would text or call when the procedure was done. 3 HOURS later my wife asks how much longer it will be, and the person said it's been done for an hour. She told them that they never texted her and the guy just says "yeah, I didn't text you" then sends her on her way. No apology. No thank you. Nothing. Horrible experience and we will never be bringing this vehicle to this service department for any work in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No