AutoNation Toyota Arapahoe
Back to Service Reviews
Dealership Service Review
service Rating
Dropped the ball
Written byon 10/12/2023
Went in for warranty repair that required a new part. After inspecting the car they said they would order the part and be in touch to schedule the installation. No one ever called me back. I called them 3 weeks later and no one ever ordered the part. I had to hold their hand and keep checking in over 2 months to get the part ordered and installed. After they finally installed the part, I noticed a plastic cover in the part was never ordered or installed. I think I will just live without the plastic cover instead of having to keepdealing with them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Harrick Newman on 10/14/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Report