AutoNation Toyota Arapahoe
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Dealership Service Review
service Rating
Okay
Written byon 09/30/2023
Forgot to tell tech that I just changed the air filter a few thousand miles ago. They changed it and charged me for it anyway. Any tech could tell is was practically new, but they didn't care. I understand what was "ordered" but they could have been helpful and told me it didn't need changing. Plus it took 45min longer than promised.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Kiara Dou on 10/05/2023
Dealer Response
Hi, Thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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