AutoNation Toyota Arapahoe
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Dealership Service Review
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Owner
Written byon 07/17/2023
My appointment was at 12:45, Quoted 2 hour max. They said it was mandatory I bring it in, for a tire rotation and check fluids. I told the service guy I only had one other battery for my oxygen concentrator. At 4pm when I finally went back to see what the hold up was the 4runner was ready they just didn't tell me. This Autonation has NO RESPECT for their customers time. News flash our time is just as valuable as yours. The worst service ever, I absolutely dread having to go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nancy Gorge on 07/19/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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