AutoNation Toyota Arapahoe
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Written byon 07/16/2023
Arrived at 6:50 am for a 7:00 am appt. Waited over 3 hours for an oil change. But I made the appointment for the replacement of the front transfer case (recall) and the oil change. I was told it would be about 2 hours. I had to go ask for my car at 9:50 am. Tech went to look but said car was probably out or test drive. Tech said he would come get me. I went looking again at 10:20 and he told me they just finished, but they have to order the recall case? WHAT? I stayed calm and was given my receipt with another person’s address printed on it - didn’t notice till I got home.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 07/19/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
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