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AutoNation Toyota Arapahoe


10531 E Arapahoe Rd, Centennial, CO 80112 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (97) No (8)
Service Rating
Recommend:
Yes (218) No (31)
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Dealership Service Review

2 out of 5 starsservice Rating
Not the best
Written by PR_LT.. on 07/14/2023

I took my vehicle in for the scheduled maintenance that was included in my Toyota Care packed with the purchase of my new vehicle, which I purchased from this location. The lady that checked me in was nice, and set appropriate expectations on the timeline to complete. The checkout process left a lot to be desired. The service manager that checked me out all but threw a pen in my direction and pointed and told me to 'sign here' and that all looked good. In the past I was given a brief rundown of the service that was performed, any findings (i.e. things that may need to be addressed) and asked if I had any questions. Is it because I'm female? Is it because this service was 'free'? I was made to be felt like he couldn't be bothered. After signing, I was handed my keys and pointed to the general direction of my vehicle. Walking up to it I noticed the large, numbered hanging tag on the rearview mirror, which was odd, that had always been removed in the past, but didn't think anything of it. When I got in, the oily paper mat used by techs to protect my floor mats was still there as well. Don't worry Toyota, I'll take care of your trash! I keep my vehicle clean, and it definitely was not returned how I dropped it off. Driving away I looked up at the new sticker on the windshield that lets you know when your next service is due, and in the date field in ineligible scribble it just said 'thanks'. Yeah, thanks indeed. At least the milage was filled in. Halfway home I received a text with two pictures of filters that needed to be addressed, I guess I'll take care of those too. The only reason I gave two stars is because the lady that initially helped was pleasant, otherwise I would have rated just one. DO BETTER! I’d appreciate being treated as the valuable customer I am to Toyota. We own several Toyotas and have purchased and traded in several cars to this specific dealership. We’ve even moved further away, and still commute to this location, but am certainly considering going elsewhere, both for service, and future purchases.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Nancy Gorge on 07/19/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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