AutoNation Toyota Arapahoe
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Dealership Service Review
service Rating
Long wait to find out they don't have the part
Written byon 07/10/2023
Made an appointment to resolve a Toyota recall item one month in advance. Brought the car in on time as scheduled. Took over 3 hours of not communication before I went to inquire and after 20 minutes of the rep checking down the status, found that the part needed for the fix was not in stock and they would have to order it from out of state and then set up another appointment for the fix. Couldn't they have been proactive on this and ordered the part in advance ? They did, however, do a good job on the multi point inspection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 07/12/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6111. We hope to hear from you.
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