AutoNation Toyota Arapahoe

On July 31 I bought a new Rav4 hybrid XLE premium. I was told it would arrive on August 20. It didn't. I kept calling and the salesman kept giving me dates and telling me it was on a truck or a train. It wasn't. Finally, on September 19, I called DORA. They told me I had to talk to the general manager to try to work something out before filing a formal comlaint. I called a d an assistant manager returned my call. I explained the situation. He checked into it and called me back. They did not know where my car was, but it wasn't on a truck or a train. He offered to give me a Rav4 hybrid limited for the same price as XLE premium, even though the limited was more expensive. I went with that and got the car on September 22. The salesman was suppose to help set up the Toyota android so I could use the handsfree phone, maps etc. but that never happened. He couldn't get it to work while I was there and told me to come back on Monday. I came, he didn't. Told me he would call me to set up a time to set up the system. He didn't. I am slowly working it out with the help of friends who own Rav4s. If I hadn't called the general manager, I would still be waiting for my car a d that salesman would still be lying to me.