Flatirons Subaru

Disappointed with timeliness and quality of service. Basic facts related to my experience are: 1) Scheduled 7:30 am drop off for 90k routine maintenance, with pick up at 5 pm. 2) Received call at 3:00 pm requesting delay in pickup to 6 pm. Agreed to delay. 3) Arrived 6 pm. Car not ready, waited until 7 pm in shop for service to be completed. 4) Upon completion was informed by service representative that additional work needed to be done to car. Very disappointed in delayed completion and in particular that no effort was made to contact me earlier in the day about the need for additional work. As this has happened in the past, I can only conclude that despite dropping off vehicle early in the morning work on vehicle did not begin until late in the day. Could my car have been dropped off mid afternoon and resulted in the same level of service? I will never know. But I do know that as a result, I am now inconvenienced by having to schedule yet another service appointment for my vehicle - which ultimately, I believe could have been avoided. In the end, I will complete the additional work Flatirons has identified, but I am using one of Boulder's several independent service shops to complete this work. I will not again be using Flatirons service for my vehicles.