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Flatirons Subaru


5995 Arapahoe Ave, Boulder, CO 80303 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (1) No (1)
Service Rating

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Dealership Service Review

3 out of 5 starsservice Rating
friendly staff but paint damage due to negligence
Written by carfan45 on 09/01/2015

I have had my 2015 WRX serviced at this dealership twice. A painless experience each time aside from the deep scratches left on the lower driver-side of the car (visible from outside when door is closed) due to stepping on the paint with grit on shoes. Who steps on new paint period! On the first oil change a tech attempted to buff the scratches out. Some came out and others were too deep. I was given a free oil change. There was some run around and talk of body-shop which changed to a paint touch-up guy. I got the sense they were trying to save money. I decided to let it go, they tried after all. Second oil change comes around and I notice the tech get out of the car and stare at the same area for a good 20 seconds before delivering the keys to the woman handling the paperwork. Nothing was said. Upon inspection I noticed numerous things: heavy sliding footprints on the car paint which lead to more drawn out scratches, car oil/maintenance notification was not reset, pink marker was still on wind shield. I don't think the car was scratched on purpose. The general picture looked like a lack of attention to detail to me. Maybe someone was tired, having a bad day, or maybe their was a lot of pressure to service numerous cars. Regardless, two times in a row was enough for me. I didn't even bother mentioning it the second time and doing all the run around. Rather, I decided at that moment to get the car serviced elsewhere.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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fi_subaru on 09/01/2015
Dealer Response
Thank you for taking the time to leave this feedback. We always aim to exceed customer expectations, and I am concerned to hear that your car may have been scratched but that you left without resolution. I would like the chance to look into this incident personally. Could you please give me a call so we may discuss in greater detail? Thank you, Michael Boudrieau Service Director Flatirons Imports 303-402-5158
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