Rusnak BMW

Based on the reviews I read on this site for this dealer, I called and was connected to one of the best service consultants I have ever worked with - Renee Norris. Not only was she courteous and professional, she actually took the time to listen to my frustrating experiences with my past car dealer regarding service appointments and being charged unreasonable costs. Everything up to that point had been fine with that dealer until my initial warrantee expired. I was concerned that I would have the same experience by going to Rusnak, but Renee made it so easy for my first visit, my service charge was reasonable, their paperwork was thorough and streamlined, and she explained everything clearly - no surprises. Additionally, the Enterprise team on staff (including Adam) made the car rental processes a streamlined experience. Thanks Rusnak for turning a past negative into a positive!