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Mercedes-Benz of Walnut Creek


1301 Parkside Dr, Walnut Creek, CA 94596 (map)
Today 9:00 AM - 8:00 PM
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Yes (72) No (13)
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Dealership Sales Review

1 out of 5 starssales Rating
No spare key
Written by Bayside on 05/22/2024

**Buyer Beware** Leased a new Mercedes Benz EQE from Walnut Creek Mercedes Benz and after signing all documents they said they only have one car key available as well as no glove box manual, but would FedEx me the spare key and manual later in the week. Two months later, Mercedes Benz of Walnut Creek has not sent those items, nor have they responded to any of my numerous phones calls, text messages or emails regarding this issue. I called the service department and was told it would be about $1,300 for a spare key and programming which should have been included with a new car lease. If leasing a car from this dealership, which I don’t recommend, make sure they show you both keys before you sign any paperwork.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Brooke Stockton on 05/24/2024
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
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