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Mercedes-Benz of Walnut Creek


1301 Parkside Dr, Walnut Creek, CA 94596 (map)
Today 9:00 AM - 8:00 PM
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Yes (72) No (13)
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Dealership Sales Review

2 out of 5 starssales Rating
Used X1 BMW
Written by Arlene R on 05/16/2024

We purchased the vehicle, signed the paperwork and paid for it on May 4, Saturday. Everything was checked accdg to the papers. But when we got home, we noticed there’s an oil leak. We brought it back right away and they had to fix it. It took more than 1 week to have it fixed. We got the car on 5/14. Then we got a text again the following day that they forgot to attach or put back one of the car parts. My husband has to drive back and have it fixed again. It’s just an inconvenient because my husband is working and we already paid for the car and was not able to use it for 11 days. I am not sure what the process is for thoroughly checking the car before selling it. We just have a bad and frustrating experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Brooke Stockton on 05/20/2024
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
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