Valencia BMW

If I could give zero stars, I would. We went to Valencia BMW to finance our lease-end vehicle, and it was hands down the worst dealership experience I’ve ever had. The finance manager, Robin Pilgreen, was unbelievably rude, uncooperative, and had an attitude that made the entire process unbearable. Instead of being transparent and guiding us through the financing process, Robin’s only goal was to squeeze as much money out of us as possible. We were treated like nothing more than dollar signs, and any attempt to get clear, honest information was met with deflection and condescension. Rather than prioritizing customer service, she was focused on misleading us just to close a deal. A dealership should value its customers, especially those looking to continue their business with them. Unfortunately, this experience made it clear that Valencia BMW cares more about profit than integrity. If you're thinking about financing here, do yourself a favor and go somewhere else. AVOID ROBIN PILGREEN AT ALL COSTS