Tustin Toyota
Dealership Sales Review
I had a great experience purchasing a new car from Tustin Toyota. The first price they provided in response to my internet inquiry was well below all of the other initial dealers quotes I received and very attractive (quite a bit below invoice.) They were responsive in answering all of my questions via email to confirm they had exactly what I wanted and to confirm the price they quoted was the true price I would pay. When I got to the dealership they had the car washed and ready to go for an inspection and test drive. From there it was a few minutes in the salesman's office filling out paperwork. Then a brief wait to go to financing. When we got in with the finance manager, all of the numbers were exactly as we had agreed to and I expected. No surprises or junk fees thrown in. He did (as I expected) try to sell us the extended warranty, but it wasn't too hard of a sell and only added a few minutes to our time at the dealership. From there it was a brief orientation with the car by the salesman and linking our phones to the stereo and we were on our way. From arrival to departure was about 90 minutes. It was as good as any car buying experience I've ever had. The salesman we worked with was Herman S. He was great to work with and I wouldn't hesitate to recommend working him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes