Tustin Toyota

My husband and I walked into this dealership bc it was several miles away but a good size. They did not have what we were looking for but offered to trade to another dealership for what we wanted. I love the product but their salesmanship and ethics are completely lacking. The salesman negotiated with us and the managers to a price we agreed upon. Then in the finance office questions came up and we were given the run around and avoided. Contracts were signed ripped up and rewritten. After 8 hours we drove off in our new vehicle only to have even more questions and shocks when the final contract was closely read over. Contacting the dealership, I was told to come back in that we would leave happy. Upon arriving, we were offered a different truck, offered parts switched that could void our warranty, and offered spray protection that had been previously promised but told it would not be warrantied. We told the manager that we did not find any of these offers acceptable and only wanted what was previously promised us or we would complain to Toyota USA. He told us that they could do what they want and screw Toyota. We asked if we could just have the car back that we sold and they could take to new car. He told us that it had already been sold or he would do that for us. Needless to say, we DID NOT leave happy. Then two months later, I received a $234 toll road bill for the car I sold to that dealership and signed over papers. Calling about this, I was told that my car I sold them had NOT been sold at that time. It was sold 2 months later and now I was getting their toll bills for paperwork the dealership had not filed correctly. I am continuing to fight this dealership for their unethical sales tactics and shoddy service. i would not recommend this dealership to anyone and advise all who I know to steer clear and my family is a 4 generation Toyota buyer family. I have filed a complaint with the Attorney General, the DMV and the BBB.