Shaver Chrysler Dodge Jeep Ram
Dealership Service Review
I purchased a Jeep from Shaver Auto less than six months ago. It has ALREADY been towed twice and in the shop three times! When I purchased the Jeep, they agreed to remove the dents at no cost--after having to twist their arm. When the service department called to inform me that my car was ready, I had to arrange transportation to pick up my Jeep. When I arrived, I noticed they (SOMEHOW!!!) forgot to repaint the dents they removed. Therefore, I had to drive my black jeep with white spots all over it for a WEEK because that is how long I had to wait until they had "the time" to finish the incomplete agreement. Having to bring my Jeep back to Shaver Auto to be repainted was the first of four times my car was in the shop. Less than a month later, I got into my Jeep to drive to college and it wouldn't start! After learning the battery wasn't dead, I had to get my car towed to Shaver Auto. The service department informed me that it WASN'T my fault the car wouldn't start, and that they would have to rewire my whole car. I asked if they would pay for my towing, but they refused. I asked if I could get a retail car, (since this was NOT my fault) but they refused because I was not twenty-five. They refused to give me any transportation, even after I was in tears and told them I wouldn't have any transportation to get to school. His response was, "Sorry, I can't wave a wand for you." Therefore, I had to WALK to college for a week because I had no transportation. Three months after my car was rewired, my battery light was randomly coming on. I would drive my jeep around for a while, trying to recharge the battery. The light would never turn off. After a week of the light randomly coming on, I drove into Shaver Auto and asked if they could see why my battery light kept turning on. They rudely told me that I would have to make an appointment to get that checked out--they didn't even look busy! Any other dealership would treat me with respect and try to get me in, but NOT Shaver Auto. I ended up going to another dealership (who didn't even hesitate to give me service and respect). They ended up replacing my old battery with a new one. I am now back from college, and my car is (ONCE AGAIN!!!) in the shop. My car wouldn't start again, and it wasn't the battery. I was experiencing electrical problem again! My car was towed to my local Jeep dealership in Washington. Shaver Auto has really made my life difficult and has brought me to tears. Their customer service is VERY POOR. I hope NO one has to experience what I had to go through!
- Recommend this dealer? No