DCH Ford of Thousand Oaks

This was our first American car since 1995, so we were excited about the Mach-E and loved that it was dog friendly with the split fold-down seat. Our dog Chewie loves it. However, our dealership experience was a nightmare. Dirty deals, after-the-fact changes, missed appointments, lying, misogyny and a complete lack of ethics and integrity are the de facto approach from the two sales team members we encountered at DCH. We blame ourselves as well. We were warned by many, many people about this dealership (you may have been too). But don’t let the 4-star Google reviews fool you. There are holes in that system. Check out dealerrater.com, cars.com, and BBB.com and others to see the consistent 1’s which more accurately represent our experience. We were fooled by the 4’s as well. A Few Highlights: -Vehicle provided with 30% charge (Ford recommends not going below 20) -Lying about options on car, after we bought it (had do deal with GM and now dealing with Ford Corporate) -Our Salesperson made an appointment with us after we bought it and didn't bother to show up. He knew it was his day off and made it anyway. -Rude comments and tone to my wife, until she set them straight. At one point it got so bad, my wife and I had to laugh. Seriously. It was like buying a car from a frat house. The desperation to sell a car is pathetic. In contrast, a month later, we had a vastly different experience at Vista Ford in Woodland Hills, where our family purchased a Full-sized Outer Banks/Sasquatch Bronco. The professionalism and respect shown there only highlighted the deficiencies of DCH Ford. Vista is family owned, DCH is a giant corporation that owns many, many dealerships. Apparently, they attract the c-level salespeople who learned their techniques from watching Wolf Of Wall Street in the chapter room. BTW, I sent a 3 page letter documenting this to Ford, and was informed that they do customer service surveys only on certain cars. They didn't care. American cars. I see you.