DCH Kia Temecula
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Dealership Sales Review
sales Rating
Awful dealership
Written by 05/28/2014
onI purchased a brand new KIA Optima 2013 in August 2012 and today I had a flat tire. The tire is repairable and now the ROADSIDE ASSISTANCE is not available to me because they only want to tow the car to the dealership! However, the dealership does not fix tires they only replace the tires. So now I have purchased a 40K car that I thought I would be taken care of if I had broken down and now they are going back on their word. The car did not come with a spare tire and the sales representative stated that I would not need a spare due to the fact that I had ROADSIDE ASSISTANCE! But now I have to have my car towed to the dealership to get fixed, instead of a tire shop that would fix the tire for a fracture of the cost. It is a trap and way to keep the money flowing between the sales department and the service department. The fact that this little disclosure was not disclosed at the time of the purchase is unacceptable. So if you are going to purchase this car make the sales representative discloses the roadside assistance guidelines. Because they will only cover you if you are bringing the car to the dealership.
Sincerely,
Very unhappy customer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable