Simi Valley Chevrolet
Back to Service Reviews
Dealership Service Review
service Rating
Bad customer service.
Written byon 05/15/2018
updated 05/24/2018
I brought my car in for routine repairs and while it was at the dealership they damaged it. The mechanic backed it in to some equipment in damaged the right side of the vehicle. They did fix it and give me a loaner however Management never once contacted me to apologize or offer any type of discount for the inconvenience this caused . When I came in to pick up the car they charged me full cost for the service that I brought it in for originally. This just shows that this dealerships management has a lack of commitment to customer service. For that reason I could never recommend this dealership to any other person.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes