Simi Valley Chevrolet

If I could give zero stars, I would. My experience with Simi Valley Chevrolet was nothing short of infuriating, and I feel compelled to warn others before they make the mistake of doing business with this dealership. My son was leasing his first car and the car of his dreams was found at Simi Valley Chevrolet. The ONLY pleasant experience with this dealership was with Gabe, the salesman. While this is a long and complicated story, I can sum-up with the following: We had issues with the vehicle and needed to elevate the issue with the Store Manager (Idan). One would think that the Store Manager would be set the example for the greater team of employees, and understand how to take care of a customer (particularly, a customer who is being more than reasonable). We needed help to resolve the issues and Idan was the person to get this done. However, from the start, Idan's customer service was horrific- rude, dismissive, combative, and shockingly unprofessional. He had no regard for basic courtesy. Not only did he lie repeatedly, he and his colleague, John Butterworth (another manager), also hung up on phone calls when we tried to follow up on very reasonable questions. He hung up mid-conversation rather than owning up to the mistakes and issues we were trying to resolve. Sadly, his staff also saw his behavior and started acting similarly. Clearly Idan was trying to avoid us, and told the rest of the staff to follow-suit. Worse yet, rather than working toward a solution, the staff seemed more interested in arguing with us, as if we were the problem for holding them accountable for what they had promised. Their tone was combative and completely devoid of the respect and transparency that any decent dealership should provide. This isn't just a bad experience, this is the type of behavior that makes it clear that this team lacks professionalism, integrity, and basic customer service skills. Do yourself a favor: steer clear of Simi Valley Chevrolet. I firmly do not recommend subjecting yourself to this group of people. If you're in the market for a Chevy, take your business elsewhere- there are several dealerships in the area who, I'm certain, understand how to treat customers with honesty and respect.