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Santa Monica BMW


1127 Santa Monica Blvd, Santa Monica, CA 90401 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Awful experience at santa monica bmw
Written by lisacorinne on 03/03/2008

I have never written any review in my life, but am so outraged by how i was treated by Santa Monica BMW. I walked into the dealership fully planning on leasing a car from them, was undecided between the 328 and 335 models. I requested to test drive each, and let them know that i was in fact looking to buy something "today" if i found an acceptable deal. The salesman hardly said a word in either test drive, and gave one word answers to my questions. When we were done, i sat down at his desk and asked him to give me the payment numbers to see if we could make a deal. i started telling him the features and mileage i was looking for, and he interrupted to tell me I HAD TO LEAVE because they were going to be having an employee meeting!!!!! (This was the middle of the day on a Friday) I asked him if he was serious, and he said yes, he would call me with the information. i couldn't believe that they were not only letting me walk out, but kicking me out. nonetheless, i started again to tell him the features i was looking for so he could call me with the price. He refused to write anything down and escorted me out. i really had my heart set on the bmw, but drove around to other dealers while i waited for his call. It has now been 3 months, he never called. i drove by the new Lexus dealer in Santa Monica, stopped in to look, i was treated like a queen- extremely professional, answered every question quickly, and i am now driving a Lexus. I was so upset that i even called the SM BMW dealer afterward, and asked to speak to the manager about my experience. Again, i am still waiting for my call to be returned... i don't know how these people stay in business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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borgus on 12/06/2010
I have never heard any good comments about Santa Monica BMW. Had a girlfriend who went to buy a car there. She was treated in such a sexist manner that she just left. Went and bought a BMW at another dealership. To her credit she went back and showed them the car she bought elsewhere. They just don’t get it. The concept of service eludes them.
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