Santa Monica BMW
Dealership Sales Review
I walked into the Santa Monica BMW showroom and told the sales rep I wanted a 5 series wagon with particular options. I had the consumer reports printout with pricing and told the salesman that all I cared about was the final price on the car. I explained that I was not trading in a car. In addition, although I would finance a little less than half the cost...I did not care whether my payments would be $500 or $1000 per month. The salesman and I test drove the car with the options I wanted. We returned to the office and I again told the salesman that all I wanted was the best price on the car. I again showed the consumer report price guide. The sales manager came in and began his routine about where did I want my monthly payment...after being showed consumer reports price guide. I quietly explained that I did not care about the amount of monthly payment and all I needed was the best price on this particular car. Repeated myself again and when he started the routine about best price...I stood up and left. Recieved a call 20 minutes later with an offer. Recieved another call the following morning with a slightly lower offer. I explained that I would not buy from Santa Monica BMW after the sales manager's performance. I went to Beverly Hills BMW several days later, found the car was no longer listed on the inventory. I checked the BBB and several onlines reviews (googled) and am not surprised at my negative experience. I bought an Audi A-6 wagon.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No