Skip to main content

MINI of Stevens Creek

See all Inventory
Write Sales Review
MINI of Stevens Creek
4201 Stevens Creek Blvd, Santa Clara, CA 95051 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.38 out of 5 stars (102)
Recommend:
Yes (21) No (3)
Service Rating
4.59 out of 5 stars (98)
Recommend:
Yes (61) No (5)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Overcharged, over delayed.
Written by Minidude on 11/17/2023
I made an appointment for the installation of a picnic bench to be installed on my 2024 Countryman. I waited three hours for the one hour of work they charged. Mind you the work involved installing four snap buttons to an existing storage deck. I was charged $240.00 for four snap buttons and another $274 for the labor, all totaled $810.00 for the work. Insane!!! I complained thinking that $200.00 per snap was a little over the top. They did make a minor adjustment but I lost two hours and a lot of money for an item that was over priced at $250.00.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
Theo Sanders on 11/19/2023
Dealer Response
Hi, we are deeply disappointed by your experience at MINI of Stevens Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4608. We hope to hear from you.
Report