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Lexus of Marin


513 Francisco Blvd E, San Rafael, CA 94901 (map)
Today 9:00 AM - 8:00 PM
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Yes (46) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Product knowledge not great
Written by marinbuyer on 12/15/2024
updated 12/20/2024

I purchased a UX300h fsport only to learn the next morning from the dealer that this particular VIN (from Japan) would not allow for a hitch. Having a hitch is crucial to me since I ride an e bike. The sales tax and registration had been submitted electronically when I purchased and I was told could not be cancelled. So, for me to buy a car that met my needs I had to sell the UX back to the dealer as a used car (with 300 miles on it) and lost the taxes, reg and price reduction on the car or about $7500. I do not think it was my responsibility to know that VIN wouldn’t accept a hitch, so it became a very expensive transaction for me — the approximate $7500 loss on the UX plus the additional expense to upgrade to a replacement car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Brooke Stockton on 12/26/2024
Dealer Response
Hi there, I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (415) 233-7155. We look forward to hearing from you.
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