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Allstar Kia of San Bernardino


735 Showcase Dr N, San Bernardino, CA 92408 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
---------NO STAR KIA OF SB!!! DO NOT BUY FROM THIS DEALERSHIP!!!!!---------
Written by TessL on 12/11/2014

We came to this dealership approximately 2 months ago and was approved for a 2015 Kia Forte, a week or so later after zero calls from this dealership we called to follow up to see about financing..a salesman said "it doesn't look like you have been picked up by a lender ,we are still working on your file" ...mind you we are continuously getting denial letters from 4 to 5 different lenders within a couple of days or so ..a month and a half later we get a letter from Kia saying they were not able to finance us therefore they "must" exercise their recission rights ..a few days later we received a phone call saying that we need to schedule the return of the vehicle..needless to say I called and scheduled a return..I spoke to Orrin and was threatened that if I don't return the car that same night by 9 pm they will come and repo the car the next day! How the *** do you repo a car without being financed??! I told Orrin we work and do not get home until 8pm and will have to feed my kids but without any consideration he basically told me who cares it takes 10 min to do paperwork ...I agreed and asked a refund of my down payment which he said "rule of thumb" you will get your refund within 48 hours so yes basically no choice starve to your kids to death I need the car tonight ..arrived at the dealership the finance manager looked confused as to what's going on and after talking non sense I basically will not get my refund in 48 hours so here we are...out of a car and the down payment to get another car bear in mind our credit is now destroyed because Kia ran hard inquiries on it for over a month ..the big question is WHY DID THEY WAIT THIS LONG TO ASK FOR THE STIPID CAR BACK? 2015 Kia Forte, $28K , $509 payment for 72 months !! I WAS HAPPY TO RETURN THE CAR FOR THE BAD DEAL BUT IM SCREWED!!! needless to say we probably won't get another car so please SAVE YOURSELF FROM FRUSTRATION & DO NOT BUY HERE!!!!! Take your business somewhere else!!!!!! ----a VERY unsatisfied ex-customer ..you guys DO NOT deserve ONE STAR!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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allstarkiasb on 12/15/2014
Dealer Response
Tess, thank you for your feedback and for reaching out to us. We take customer service very seriously, and hold ourselves to a very high standard. It is apparent we did not live up to that standard in your situation, and I would like the opportunity to speak with you directly so we can try to reach resolution. Please contact me directly at your earliest convenience. Sincerely, Kurt Anderson - Sales Manager - kanderson@allstarkia.net
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